Technical Writing Portfolio

My writing career began as a technical writer (for oil and gas), but I switched to IT in 1999. Technical copywriting came much later.

Applications

A Microsoft Office Specialist Word Expert (MOS), I’ve created several Word applications:I’ve created several of my own Microsoft Word VBA applications (and wrote the installation and user guides):

• 1-Click Book Creation (link to video)

• 1-Click Email Marketing (link to video)

• 1-Click Thesis (link to video)

Blog Posts

• Discover How These Microsoft Word Mistakes Are Costing Your Business…

• How to Batch Replace Soft Returns in Microsoft Word Documents

• How to create a Debrief Issue - Debrief is a maritime SaaS (pdf | live link)

• What are the 5 essential skills I should look for in a Microsoft Word expert?

• Why Do Styles Sometimes Disappear In Word Documents?

Confluence

• Adding labels to personal spaces (video)

• Adding labels to your dashboard (video)

• BAI LMS Evaluation (pdf)

• Scroll Documents Evaluation (pdf)

• Statement of Works (pdf)
  

Excel Files

• Document Control Register

• Pixel converter for calculating the correct image size to insert in your print or ebooks (Excel spreadsheet).

• Risk Assessment Management Tool

Infographic

• Security Tool Orchestration (I’m responsible for the words only. A graphic designer branded it.)

Installation Guides

• 1-Click Book Creation Installation Guide (pdf)

• 1-Click Email Marketing - Getting Started and User Guide (pdf)

• AW12-EI USB-to-Ethernet Converter Upgrade Guide (pdf)

Onboarding Email Sequences

• ActiveCampaign Onboarding Flow - Created for CASSA Australia

• Structured Training Email sequence

• Leadgen Email sequence

• Anatomy of a cyberattack white paper sequence

• Email sequence flow

Online Help

• CASSA Online Help - initially written in MS Word, this was migrated online to, first, ZenDesk, and then to Readme. I wrote this entire system.

PHP Link Tracker software

This is a simple PHP link tracking software that allows you to control your own redirects.

• Tracker in action (video)

• Tracker User Guide

Procedural Documents

• Dive Emergency Response Procedure

• Irukandji Jellyfish Sting Procedure

• How to Use the Word Book Designer Non-Fiction Template

Quality Manual

• Quality Manual (Sample)

Reports

• Identity Lifecycle Management – Everything is a Workflow

• Cybersecurity - 10 Pitfalls to Avoid

Self-published Books

• How to publish your book on CreateSpace and Kindle (Amazon link)

• Learning Thai Your Great Adventure (created with Framemaker)

• Learn Thai Alphabet with Memory Aids to Your Great Adventure (Microsoft Word)

• The Perfect Thai Phrasebook (Microsoft Word)

• How to Read Thai (Framemaker)

• How to Write Thai (Word and video)

Version Control

How to version control - adapted for CAMS

User Manuals

• 1-Click Thesis User Guide (my own software; authored with MS Word)

• AW12-EI Software User Guide (authored with MS Word)

• Debrief Getting Started Guide (authored with Google Docs)

• RiskView User Guide (sample) - risk management software (authored using MS Word)

• PHP Link Tracker User Guide (authored with MS Word)

• User orientation (including videos)

Website Wireframing

Single Sign-on (wireframed using Microsoft Word)

Software Design Documentation

• Requirements specification

• Use case - sales prices

Style Guides

• United Medical Credit

Technical Operating Model

• TOM for Barclays Bank

Technical/Training Videos

How to format a fiction book for self-publishing using Microsoft Word

• Conditional Formatting with Microsoft Word - one of my own videos/blog posts

• Navigating within CASSA - I scripted, recorded, and produced all of CASSA’s training videos

• Simple Mail Merge using Excel - one of my own videos/blog posts

• Single-Sided Reconstruction - one of several training videos I created for Debrief (YouTube)
  

Thai Language Learning Applications

I used Articulate Storyline to create these applications to support the Thai language learning system my wife and I created. (Our Quick, Easy, Simple Thai system (Quest) consists of 5 books and 2 applications.)

Click on the image to open the app in a new tab. It streams from Amazon S3 and takes a few seconds to load initially.